Korea Mobile Phone

FAQ

• 

  Do I need to book in advance?

  

  You may use our service by visiting one of our LG U+ Customer Centers on the day of your arrival, with no prior reservation. However, booking in advance provides additional benefits, so we encourage you to make a reservation before you visit.
  See LG U+ customer center locations.

• 

  Is it possible to use your service even though the rental and return locations are different?

  

  Yes, you can return the items to any of our customer centers at Incheon airport, Gimpo airport, or Gimhae airport, even if it is not the one where you originally rented.

• 

  If I only need data, which product can I use?

  

  You could rent a pocket Wi-Fi, or purchase a data SIM or eSIM. While the portable Wi-Fi requires the payment to be settled upon return, the Data SIM or the eSIM do not need to be returned once it has been paid off upon purchase.

• 

  International Call Rate by Country

  

  The cost of international calls varies by country. Below is a table with the call rates per minute for different countries. Rates are subject to change based on carrier policies and promotions.

  Country-specific Call Rates Guide

  Category	Country Code	Rates (per minute)	Category	Country Code	Rates (per minute)
  China	86	₩ 1,082	USA	1	₩ 825
  Japan	81	₩ 937	Canada	1	₩ 970
  Taiwan	886	₩ 1,267	Germany	49	₩ 1,049
  Hong Kong	852	₩ 1,049	France	33	₩ 1,049
  Singapore	65	₩ 1,049	UK	44	₩ 1,049
  Malaysia	60	₩ 1,267	Italy	39	₩ 1,049
  Thailand	66	₩ 1,267	Australia	61	₩ 1,049
  Indonesia	62	₩ 1,267	New Zealand	64	₩ 1,049
  India	91	₩ 1,709	Russia	7	₩ 1,485

  • For inquiries regarding call rates to countries not listed above, please contact us via chat on our Support Center or call the LG U⁺ Customer Center at 010-3998-1004 (charges apply, free for U⁺ mobile users).
• 

  What is a Pocket Wi-Fi?

  

  A pocket Wi-Fi is a small, portable device that provides wireless internet access wherever you go. It works like a mobile hotspot, creating a Wi-Fi network that multiple devices—such as smartphones, tablets, and laptops—can connect to.

• 

  How many devices can I connect to the Pocket Wi-Fi?

  

  You can connect up to 10 devices simultaneously with a Pocket Wi-Fi. However, actual performance may vary depending on network conditions, the number of connected devices, and overall data usage. For the best experience, we recommend connecting fewer devices when streaming or using high-bandwidth applications. Please refer to your pocket Wi-Fi device spcifications for exact details.

• 

  How long does the pocket Wi-Fi's battery last?

  

  The battery life of pocket Wi-Fi varies depending on usage and network conditions.
  For extended usage, consider reducing the number of connected devices and avoiding data-intensive activities like video streaming. You can also use a portable power bank to keep your device charged while on the go. Please check the specifications of your pocket Wi-Fi device for exact battery details.

• 

  Can I get the product delivered?

  

  Unfortunately, LG U+ doesn't offer a delivery service. But you can easily pickup our products and activate the network at our customer centers located in 3 major airports in Korea: Incheon Airport, Gimpo Airport, and Gimhae Airport.

• 

  Are there any discounts for long-term use or group bookings?

  
  • Feature Phone: The rental cost is 33,000 KRW for 30+ days and 55,000 KRW for 60+ days.
  • Pocket Wi-Fi: Additional benefits are available for 15+/30+/60+ day usage. Please contact our customer center for more details.

  For group bookings (corporations, travel agencies, etc.), please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).
  For foreigners residing in Korea, please call 114 (U+ Customer, Free) or 080-851-1004 (U+ Non-customer, Free).

• 

  Can I rent a portable Wi-Fi or mobile phone after arriving in Korea?

  

  Once you arrive in South Korea, please visit the LG U+ customer center at Incheon airport / Gimpo airport/ Gimhae airport for immediate rent. If you book in advance online, you can enjoy discount benefits.
  Required documents for on-site rental: Passport and a credit card with the same name as shown on your passport.
  Payment: Payments can be made using cash or credit card upon return.

• 

  Is it possible to rent without a passport or credit card?

  

  A passport is required. A credit card or debit card is required for the deposit payment when renting a pocket Wi-Fi or mobile device. For credit cards, the name must match the one on your passport, and no actual charge will be made. For debit card rentals, a deposit must be prepaid, and it will be automatically refunded.

• 

  I need to extend the usage period or do a voice top-up.

  
  • The extension fee for portable Wi-Fi is 4,400 KRW per day, 1,650 KRW for feature phones, and 5,500 KRW for smartphones.
  • If you need to extend your rental period, please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).
  • For foreigners residing in Korea, please call 114 (U+ Customer, Free) or 080-851-1004 (U+ Non-customer, Free).

  To do a period extension and voice top-up for the Data SIM or eSIM, please click on the button placed at the bottom.

  SIM Extension/ SIM Top-up