Tour Pass

FAQ

• 

  What is TOUR PASS? How is it different from the Korea Climate Card?

  

  TOUR PASS is an all-in-one data and transportation package for travelers visiting Korea.
  It offers unlimited mobile data and public transportation (bus/subway) access across the entire country.

  Unlike the Seoul-only "Climate Card,"TOUR PASS covers all regions in Korea,
  including access to the Airport Railroad(all stop train) between Seoul and Incheon Airport.
   

  Category	U+Tour Pass	Climate Card
  Purchase	Online reservation → airport pickup	On-site purchase in (Seoulsubway/convenience stores)
  Usage	Unlimited use immediately after pickup (no top-up needed)	Recharge required after purchase
  Coverage	Nationwide buses/subways + AirportRailroad (all stop train)	Seoul-only buses/subways (No Airport Railroad)
  Validity	Choose 3 or 5 days	Choose 1, 2, 3, 5, or 7 days
  Extra	Can be used as a prepaid card at localmerchants (top-up at CU convenience stores/App/Kiosk)	Not supported

• 

  How can I purchase and pick up TOURPASS?

  

  You can reserve TOUR PASS through the LG U+website and pick it up at the Roaming Centers in Incheon, Gimpo, or Gimhae Airport.
  Alternatively, you can purchase it directly at the Airport Roaming Center and use immediately

  [Roaming Center Location]

• 

  How do I use TOUR PASS?

  

  After picking it up at the Airport Roaming Center, you can start using it immediately (no additional charges or top-ups needed)

  [Roaming Center Location]

• 

  Where can I use public transportationwith TOUR PASS?

  

  You can use TOUR PASS on all buses andsubways nationwide.
  ※ Only All stop train on the Airport Railroad are available. Express trains and airport limousine buses are not supported.

• 

  How is the usage period calculated?

  

  TOUR PASS is valid for 3 or 5 days from the first time it's used on public transportation (72 or 120 hours).

• 

  Can I choose between eSIM and SIM Card?

  
  Yes. TOUR PASS is available in both eSIM and SIM Card formats. Please choose according to your device compatibility and preference.
• 

  Can I get a refund?

  
  You can request a refund beforeusing either mobile data or public transportation. Please contact the roamingcenter for assistance.

  [Roaming Center Contact Info]

• 

  Do I need to book in advance?

  

  You may use our service by visiting one of our LG U+ Customer Centers on the day of your arrival, with no prior reservation. However, booking in advance provides additional benefits, so we encourage you to make a reservation before you visit.
  See LG U+ customer center locations.

• 

  What are the rates for outgoing calls/texts?

  

  The rates for outgoing calls and text messages vary depending on your SIM type.

  • Data SIM / eSIM: Lower domestic call rates but requires a separate plan for voice calls.
  • Mobile Phone SIM: Standard mobile plans with higher domestic call rates.

  Check the tables below for details.

  Data SIM / eSIM
  Outgoing Call & Text Message Rates for Data SIM / eSIM

  Category	Voice Call	Text Message
  Domestic Outgoing	4.4 KRW/sec 264 KRW/min	SMS 55 KRW/message MMS 1,100 KRW/message
  International Outgoing	Varies by country	SMS 165 KRW/message

  Phone
  Outgoing Call & Text Message Rates for Mobile Phones

  Category	Voice Call	Text Message
  Domestic Outgoing	11 KRW/sec 660 KRW/min	SMS 55 KRW/message MMS 1,100 KRW/message
  International Outgoing	Varies by country	SMS 165 KRW/message

• 

  Is it possible to do an identity verification using the purchase SIM?

  

  Identify verification cannot be done using the Data eSIM and voice topped-up Data SIM , but a simple text verification service that only uses the numbers is available. However, for data-only SIM, both the identity verification and text verification services are not available.

• 

  International Call Rate by Country

  

  The cost of international calls varies by country. Below is a table with the call rates per minute for different countries. Rates are subject to change based on carrier policies and promotions.

  Country-specific Call Rates Guide

  Category	Country Code	Rates (per minute)	Category	Country Code	Rates (per minute)
  China	86	₩ 1,082	USA	1	₩ 825
  Japan	81	₩ 937	Canada	1	₩ 970
  Taiwan	886	₩ 1,267	Germany	49	₩ 1,049
  Hong Kong	852	₩ 1,049	France	33	₩ 1,049
  Singapore	65	₩ 1,049	UK	44	₩ 1,049
  Malaysia	60	₩ 1,267	Italy	39	₩ 1,049
  Thailand	66	₩ 1,267	Australia	61	₩ 1,049
  Indonesia	62	₩ 1,267	New Zealand	64	₩ 1,049
  India	91	₩ 1,709	Russia	7	₩ 1,485

  • For inquiries regarding call rates to countries not listed above, please contact us via chat on our Support Center or call the LG U⁺ Customer Center at 010-3998-1004 (charges apply, free for U⁺ mobile users).
• 

  Which SIM should I buy? Data SIM? eSIM?

  

  Both the Data SIM and eSIM allow you to use data as well as phone/text service on your own phone in Korea.
  The Data SIM can be activated immediately at the airport, and the eSIM can be used immediately scanning the QR Code sent to you upon purchase without an additional activation procedure. However, please ensure that you check the eSIM compatibility before purchasing it.

  eSIM supported devices

  
• 

  Is my phone compatible with eSIM?

  
  • You can check if your device supports eSIM by following the steps below.
  • The service may not be available for the devices purchased oustide of South Korea depending on network condition.
    (※ eSIM cannot be used on Google Pixel, OPPO devices.)

  01

   

  Dial *#06# on your phone’s keypad.

  02

   

  If you see the EID, your phone supports eSIM

  
• 

  Up to how many SIMs can I purchase?

  

  A single passport holder can purchase up to 3 SIM cards.

• 

  What should I do if I can't use the internet during usage?

  

  You can try resetting the network settings following the instructions below:

  • iPhone: Settings > General > Reset > Reset Network Settings or Transfer
  • Android: Settings > General > Reset > Reset Network Settings

  If you still cannot resolve the problem, please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).
  For foreigners residing in Korea, please call 114 (U+ Customer, Free) or 080-851-1004 (U+ Non-customer, Free). For further assistance, you can also visit our Support Center to submit an inquiry.

• 

  I need to extend the usage period or do a voice top-up.

  
  • The extension fee for portable Wi-Fi is 4,400 KRW per day, 1,650 KRW for feature phones, and 5,500 KRW for smartphones.
  • If you need to extend your rental period, please reach out via the chat service on our website or call the customer support center at 010-3998-1004 (charges apply / free when called from U+ mobile phones).
  • For foreigners residing in Korea, please call 114 (U+ Customer, Free) or 080-851-1004 (U+ Non-customer, Free).

  To do a period extension and voice top-up for the Data SIM or eSIM, please click on the button placed at the bottom.

  SIM Extension/ SIM Top-up